Job Specifications
Duties and responsibilities at this level will entail:
- Registering complaints reported by policyholders and beneficiaries.
- Attending to walk-in customer enquiries and writing reports on the same.
- Attending to telephone enquiries and writing reports on the same.
- Attending to email enquiries and writing reports on the same.
- Handling complaints from policyholders and beneficiaries, communicate decisions and regularly review companies’ complaints and generate reports on the trends for review by management.
- Generating reports on capacity building undertaken on regulated entities for review by management.
- Assisting in formulation and implementation of consumer education programmes.
- Assisting in development of Information, Education & Communication (IEC) materials.
- Assisting in the development and delivery of financial education and outreach programmes.
- Carrying out planning and logistics for outreach activities.
- Assisting in preparing consumer education presentations.
Person Specifications
- Bachelor’s degree in any of the following fields: Insurance, Law, Risk Management or equivalent from a recognized institution.
- Proficiency in computer applications.
Competencies and skills
- Communication skills
- Interpersonal skills
- Analytical skills
- Report writing skills
Must Read>>>5 Best Ways to Answer “Do You Have Any Questions?” During an interview
How to Apply
Join our WhatsApp channel here for the latest job postings and career tips