Qona Sacco is seeking to recruit a dedicated and customer-focused Member Experience Assistant to strengthen front-line member service and support positive member relations.
Key Responsibilities
- Provide courteous and professional support to walk-in and online members through phone calls, emails, social media, and face-to-face interactions.
- Respond to member enquiries on loans, savings, registrations, and general Sacco services.
- Register new members and ensure accurate documentation and system updates.
- Receive, verify, and forward loan application forms to the Credit Department.
- Follow up on member queries to ensure timely resolution in line with Service Level Agreements (SLAs).
- Promote BOSA and FOSA products and market the Sacco to potential members.
Qualifications & Experience
- Bachelor’s degree in a business-related field from a recognized institution.
- Minimum of two (2) years’ relevant experience.
- Proficiency in computer applications.
- Experience working with CRM systems will be an added advantage.
- Strong communication, interpersonal, and customer service skills.
Key Attributes
- High level of professionalism and integrity.
- Ability to handle member complaints and sensitive information discreetly.
- Strong organizational and time management skills.
- Team player with the ability to work under minimal supervision.
How to Apply:
Candidates who meet the minimum requirements to fill attached link https://forms.office.com/r/zbqt9Dksv1 and send your application with a detailed curriculum vitae including three referees to careers@qonsacco.com by 19th January 2026.
Due to the numerous numbers of applications received, only shortlisted candidates will be contacted.
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