Kenyans have taken to social media to share reports of higher M-Shwari loan limits after refreshing their accounts, with some users claiming they now qualify to borrow more.

On Thursday, October 22, several users shared their experiences online, with one X user, Adele (@Adele_lide), saying her refreshed limit showed that she qualified for a Ksh12,000 loan.

“Almost everyone is being given a loan today,” she wrote.

Other users shared messages showing loan approvals, while some encouraged customers to refresh their limits through the M-PESA menu.

Lenkuna Letela Ledama Jnr posted instructions on Facebook advising customers to dial *334#, select Loans and Savings, choose M-Shwari and then select the option to refresh their limits.

“Your M-Shwari loan has been approved on 22/10/26 12:20 PM, and Ksh5,910.00 less excise duty has been deposited to your M-PESA account,” he posted part of the message.

Another user, Benedict Musyoka Kiluma, also shared similar instructions, telling customers to wait for a confirmation message after completing the process.

How M-Shwari Loan Limits Work

M-Shwari is a savings and loan service that allows M-PESA customers to save money and access credit through their mobile phones.

According to Safaricom, customers can save from Ksh1 and earn interest of up to 6.3% per annum on their savings. Eligible customers can access loans ranging from Ksh100 to Ksh50,000, repayable within one month.

How to Qualify for a Loan

To qualify for an M-Shwari loan, customers must:

  • Have been M-PESA subscribers for at least six months.
  • Save money through M-Shwari.
  • Actively use other Safaricom services, including voice calls, data and M-PESA transactions.

How to Increase Your M-Shwari Loan Limit

  1. Save Regularly

Consistently depositing money into an M-Shwari savings account can help demonstrate a customer’s saving habits and may improve their eligibility for a higher loan limit.

  1. Use M-PESA Frequently

Regularly using M-PESA to send money, pay bills and purchase airtime can contribute to a customer’s activity profile.

  1. Repay Loans on Time

Repaying M-Shwari loans by the due date can help build a positive repayment history. Customers should also manage their other credit obligations responsibly.

  1. Keep Your Safaricom Line Active

Regular use of a registered Safaricom line and M-PESA services can help maintain eligibility for mobile credit products.

How to Refresh Your Loan Limit

Customers can check their M-Shwari loan limits through the M-PESA menu:

  • Dial *334#.
  • Select Loans and Savings.
  • Choose M-Shwari.
  • Select the option to refresh the loan limit
  • Follow the prompts and wait for confirmation.

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M-Shwari Users Report Higher Loan Limits After Refreshing Accounts
A display of the data usage on a phone. PHOTO/Safaricom