Kenya Airways is collaborating with Sabre and Branchspace in rebuilding how customers book, manage and experience their travel, with a new platform that brings more tailored fares and ancillary options, easier bundling of a trip’s components, a smoother mobile and digital booking journey, and faster airport check-in. Customers and members of the Asante Rewards programme can expect quicker, more intuitive self-service tools, an upgraded rewards experience, and improved real-time rebooking during disruptions when plans change.

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Kenya Airways has selected Sabre to replace the core reservations and ticketing platform that has run the airline’s bookings, inventory and airport check-in for more than two decades. Alongside this, the airline has appointed Branchspace, a boutique travel technology and consulting firm, to build the digital commerce layer customers will interact with directly, delivered jointly with the Sabre platform.

The new Sabre system, built on Sabre Mosaic, becomes the operational and commercial backbone of the airline, and includes Mosaic Offer Optimisation, which uses continuous learning and dynamic pricing to match offers more closely to traveller demand. Branchspace’s Triplake platform serves as the airline’s primary digital touchpoint from day one, giving commercial teams direct control over personalised offers across booking channels immediately, while the deeper shift to offer-and-order infrastructure continues underneath.

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