Key Responsibilities
- End-User Support: Provide first-line technical support for hardware, software, and connectivity; troubleshoot computer, printer, email, and internet issues.
- Hardware & Software Support: Assist with installation and maintenance of desktops, laptops, and peripherals; support system updates and maintain accurate inventory.
- Network & Connectivity: Support maintenance of office LAN and Wi-Fi; assist with IT setup for meetings and workshops.
- Data Management & Security: Support data backup routines; promote cybersecurity practices; ensure adherence to data protection guidelines.
- Documentation: Document common IT issues and solutions; assist in developing user guides.
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Requirements
- Qualifications: Diploma or Degree in IT, Computer Science, or related field.
- Technical Skills: Proficiency in MS Office/Google Workspace; basic understanding of Windows (Linux is an advantage); familiarity with basic networking.
- Attributes: Strong analytical skills, customer-service mindset, and high integrity regarding confidentiality.
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How to Apply
Submit Cover Letter and CV to info@pambazukolawanawake.org
Application Deadline: 30th January 2026, 5:00 PM