Job Objective:

The IT Project Manager is responsible for overseeing all aspects of project planning, implementation, and execution. This includes managing both individual projects and groups of related company projects in a coordinated manner. The role ensures that all projects deliver their intended benefits and remain aligned with organizational goals throughout the project lifecycle.

Reporting Line: IT Program Manager

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Key Duties & Responsibilities

Project Management & Execution

  • Lead and manage IT & Systems support and software development projects to ensure timely and successful delivery.
  • Oversee end to end project requests from user departments, ensuring a high level of client satisfaction.
  • Develop and maintain essential project documentation, including project charters, project plans, risk registers, budgets, and lessons learned.
  • Track project progress using tools such as Project Plan 3, Power BI, Power Apps, and OnePlan.
  • Monitor delivery milestones to ensure alignment with agreed client timelines.

Stakeholder & requestor Engagement

  • Collaborate closely with users and IT & Systems engineers to understand requirements and ensure alignment.
  • Serve as the primary point of contact for users, providing accurate and timely updates and reports.
  • Build and maintain effective relationships with internal teams, external partners, stakeholders, and management.
  • Ensure all deliverables meet or exceed user expectations, maintaining strong client satisfaction levels.

Cross-Functional Coordination

  • Lead virtual teams consisting of user or requesting departments and IT & Systems teams (support and software development teams).
  • Coordinate and liaise with Legal, Procurement, Administration, Logistics, and Finance teams for projects involving new equipment or software purchases and license renewals, ensuring timely delivery.
  • Coordinate with Procurement and internal IT & Systems to ensure supplier products and services are compliant with industry and organizational standards.
  • Address and mitigate project concerns, contractual challenges, and risks, escalating issues where necessary.

Process & Performance Improvement

  • Actively participate in and promote the project gate review process.
  • Actively participate in and promote the budget management and planning process while collaborating with stakeholders to ensure business needs are factored in and fully aligned with financial objectives.
  • Track and ensure that purchases and software/service renewals are in line with the approved budget.
  • Oversee vendor and logistics management to ensure timely delivery of goods and services.
  • Ensure and track compliance with key audit requirements communicated through IT & Systems policies and standard operating procedures.
  • Maintain accurate data within NetSuite and other project management tools.
  • Serve as a deputy to the Program Manager as needed and contribute to ad hoc reporting.
  • Actively support process improvement and automation initiatives

Minimum Qualifications:

  • Bachelor’s degree (or equivalent); a master’s degree is an added advantage.
  • PMP, PRINCE2, or AGILE (Scrum Master preferred) certification is mandatory.
  • Proficiency in Microsoft Project.
  • Excellent command of English in written and spoken communication.

Experience & Skills:

  • A minimum of 6 years of technical experience in the telecom or IT industry, with at least 4 years in a project management role.
  • Effective project management skills, including experience in written and verbal communication, as evidenced by work history and accomplishments.
  • Strong written and verbal communication skills, with the ability to summarize and present key information to stakeholders concisely.
  • Proficiency in BOSS tools and Microsoft Office suite, including MS Project and Agile methodologies (Scrum, Kanban, sprint planning).
  • Strong problem-solving skills with the ability to manage multiple priorities in a fast-paced environment.
  • Excellent interpersonal skills, including active listening, negotiation, and conflict resolution.
  • Proven ability to work cross functionally and influence teams in a matrix environment.

Attributes

  • Client focused, relationship builder
  • Integrity, honesty with high ethical standards
  • Boundless, passionate and flexible
  • Personal excellence, accuracy and attention to detail
  • Collaborative, achieve results through teamwork and partnerships
  • Excellent English written and verbal communication skills
  • Passion for technology and innovation
  • Ability to work under pressure, multi-task and think creatively
  • Efficient time management, fast learner in a fast-paced dynamic environment

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How to Apply

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