Samsung has expanded access to Care+, a service plan built to help owners of eligible Galaxy smartphones in East Africa manage the cost of accidental damage, most commonly a cracked screen, through the company’s authorized service network at a subsidized repair fee.

Care+ is separate from, and complements, Samsung’s standard 24-month warranty. The warranty covers manufacturer defects at no charge for two years from purchase. Care+ covers accidental damage from everyday handling, runs for 12 months from device activation, and requires customers to register within 30 days. It allows one qualifying screen per plan, carried out with genuine Samsung parts by trained technicians.

The two benefits address different repair causes. Warranty resolves defects, while Care+ gives customers a reliable, discounted route to fixing accidental damage that a standard warranty wouldn’t cover.

Repair fees by market and device series:

Country Z Series S Series A Series (A32–A73) A Series (A14–A27)
 Kenya KES 15,693 KES 7,847 KES 3,923 KES 3,139
 Tanzania TZS 320,689 TZS 160,344 TZS 80,172 TZS 64,138
 Ethiopia ETB 19,563 ETB 9,782 ETB 4,891 ETB 3,913
 Uganda UGX 447,262 UGX 223,631 UGX 111,815 UGX 89,452

Visit Samsung Care+ | Samsung Africa

By comparison, an out-of-warranty screen replacement on an A- or S-series device can cost KES 15,000–30,000+ on the open market in Kenya, making the subsidized fee a significant saving for customers who register on time.

Care+ is available only on select genuine Samsung smartphones sold with a 24-month warranty and does not apply to grey-import devices. Newly launched Fold and Flip models are not yet covered locally, as they are not officially ranged in these markets with an applicable 24-month warranty.

How to register

Customers can sign up in two ways:

  • Online, via samsungcareplus.com, by entering their device’s IMEI or serial number
  • On-device, for newer phones running One UI 9; including the Galaxy S26 FE, A08, A18, Fold8 and Flip8 series via Settings > Warranty & Care

For repairs or support, customers are directed to Samsung’s authorized service center network; in Kenya, Samsung’s customer care line is 0800 545 545