Safaricom processed 46.4 billion M-PESA transactions in the financial year ended March 2026, with the total value of those transactions reaching Ksh41.68 trillion, according to the company’s 2026 Sustainable Business Report.

The volume represents a 25.1 per cent increase from 37.1 billion transactions recorded in the previous financial year. The value of transactions rose 8.9 per cent to Ksh41.68 trillion from Ksh38.27 trillion in FY2025.

On an average day, the platform handled approximately 127 million transactions, translating to roughly 88,000 transactions per minute.

The company reported that its Fintech 2.0 upgrade raised processing capacity from 4,500 to 6,000 transactions per second, with the ability to scale beyond 12,000 transactions per second. Platform availability was reported at 99.999 per cent for the period.

Customer numbers also expanded. The 30-day active M-PESA user base rose from 35.8 million in FY2025 to 41.7 million in FY2026. The number of businesses accepting M-PESA payments increased from about 1.8 million to 3.13 million.

Safaricom’s digital credit products recorded growth as well. Consumer credit customers rose to 17.7 million from 7.9 million, while Fuliza borrowing customers stood at 18.1 million. The company said it expanded its digital credit offerings using data-driven eligibility and affordability assessments.

Wealth-management services saw active customers climb to 2.2 million from 628,244, with assets under management rising to Ksh21.1 billion from Ksh9.8 billion.

Under its M-PESA Kadogo pricing, Safaricom zero-rates person-to-person transfers of Ksh100 and below. The same zero-rating applies to merchant payments of Ksh200 and below.

Fawzia Ali-Kimanthi, Safaricom’s Chief Consumer Business Officer, was quoted in the report.

The figures cover services beyond money transfers, including payments, borrowing, savings, investments and international remittances, according to the report.