The existing web-based service for transferring funds between PayPal and M-PESA accounts via PayPal Mobile Money, paypal-mobilemoney.com/m-pesa, powered by Thunes, is being discontinued. Effective August 16, 2025, the service will be permanently shut down.

To continue seamless transfers between your PayPal and M-PESA accounts, you must link your PayPal account directly through the M-PESA app. The PayPal mini-app and the now-discontinued PayPal Mobile Money website will no longer facilitate these transactions. From August 16, 2025, all transfers will be processed exclusively through the M-PESA application’s direct link.

This new development, spearheaded by PayPal in collaboration with Safaricom, shifts the access point for the M-PESA-PayPal service. While the dedicated web portal previously powered by Thunes is being retired, Safaricom has now integrated direct PayPal withdrawals into its M-PESA super app. This new feature simplifies how Kenyan freelancers and remote workers access international payments, eliminating the need for the previous web-based process.

The entire withdrawal process, including linking accounts, reviewing exchange rates, and confirming the transaction, can now be done directly within the M-PESA app. Funds typically arrive within minutes to a few hours.

Safaricom advises customers to perform all withdrawals exclusively through the official M-PESA app to avoid potential scams.

How to withdraw funds from PayPal through the Safaricom M-PESA App

  • Open the M-PESA app (Android & iOS) and ensure it is updated to the latest version.
  • Navigate to the PayPal option under the Finance or Global Services section.
  • Log in to your PayPal account securely when prompted.
  • Link your M-PESA and PayPal accounts (if not already linked via the PayPal Mobile Money portal).
  • Enter the amount you wish to withdraw from your PayPal balance.
  • Review fees and exchange rates shown upfront.
  • Confirm the withdrawal.
  • Wait for funds to arrive, typically within minutes to a few hours depending on the amount.