• Location: Tala Road, Runda, Nairobi
  • Department: Sales
  • Job Type: Full-time

Role Summary

We are seeking dynamic and results-driven Customer Success Executives to join our high-performing team. This role is central to our growth strategy, focusing on consultative selling of our portfolio to a diverse client base. You will be responsible for understanding complex client challenges and aligning them with our solutions.

Key Responsibilities

1. Consultative Selling & Client Engagement:

  • Identify/prospect, qualify, and develop new business opportunities within assigned public and private sector territories.
  • Conduct in-depth needs analysis with clients to understand their strategic objectives and challenges.
  • Design and propose tailored solutions from our portfolio that address specific client pain points and deliver measurable value.

2. Relationship Management & Stakeholder Engagement:

  • Key Account Management: Build and nurture long-term relationships with decision-makers (C-level executives, procurement officers, project managers) in the public, private, and not-for-profit sectors.
  • Public Sector Engagement: Navigate government procurement processes, tender submissions, and compliance requirements for public sector contracts.
  • Private Sector Engagement: Master corporate procurement ecosystems including RFP processes, vendor qualification requirements, and multi-tier approval chains

3. Solution Portfolio Expertise:

  • Develop a deep understanding of our entire product suite.
  • Articulate the technical and business value of our solutions effectively.

4. Sales Process & Technology Utilization:

  • Utilize CRM (e.g., Salesforce, HubSpot) proficiently to manage pipeline, track interactions, and forecast accurately.
  • Collaborate with digital sales assistants to run campaigns to generate leads, access relevant content, and personalize client communications at scale.
  • Manage the full sales cycle from prospecting to negotiation and closure.

5. Market Intelligence & Competitive Analysis:

  • Industry Trends: Stay updated on regulatory changes, funding opportunities, and emerging trends within the assigned sector.
  • Competitor Benchmarking: Analyze competitor offerings and adjust sales strategies to maintain a competitive edge.

Required Qualifications & Experience:

  • Bachelor’s degree in Economics, Statistics, Finance, Accounting, or a related field.
  • A minimum of 2 years of proven experience in consultative/B2B sales, preferably selling solutions (not just products) to public, private sector, and not-for-profit clients.
  • Sales Certifications will be an added advantage.
  • Demonstrable experience or strong understanding of data analytics principles and their business application.
  • High proficiency in using CRM software.
  • Exceptional communication, presentation, and negotiation skills.

How to Apply

Your application should be sent to hr@indepthresearch.org on or before CoB Monday, 24th August 2026.

Quote the JOB TITLE on the subject of your email.