Airtel Africa has reiterated its commitment to delivering an unmatched experience to its 183.5 million customers through continuous investment in its network, advanced technologies and strategic partnerships to further expand its coverage and capacity to drive digital and financial inclusion in Africa.

Speaking at the beginning of Customer Service Week 2026, Airtel Africa’s CEO, Sunil Taldar, said: “The theme of this year’s events, “The Extra Mile,” is aligned with our unwavering commitment to always go the extra mile for our customers by transforming their experience, listening to them, learning from them and acting on their needs and expectations.  By digitising our services and broadening access to connectivity, we are helping to unlock extraordinary opportunities for people, businesses and economies across the continent.

Airtel Africa recent milestones

Taldar referred to the company’s recent commercial deployment of direct-to-device satellite in underserved rural communities, which enables Airtel customers with compatible smartphones to remain connected in areas beyond the reach of terrestrial mobile networks, provided they have a clear view of the sky.

The Company, in the last one year, has added over 3,250 new sites and 3,200 kilometres of fibre with significant investment in retail outlets and other distribution channels and Artificial Intelligence (AI) tools to step up customers’ digital experience.

To keep customers safe from spam and potentially fraudulent messages, the company pioneered the AI-powered Spam Alert service, which is available free of charge to all subscribers, to identify and block suspected spam SMS messages and provide real-time updates.

Airtel said its employees will join the frontline teams across the 14 markets to engage with customers to feel their pulse and devise better ways of providing them with reliable and delightful services.

The move to spice up its customer experience comes as Airtel Money plans to offer of 270,000,000 shares, representing 10% of its total share capital through an Initial Public Offering(IPO) on the Main Market of the London Stock Exchange (LSE).

The IPO provides the opportunity to invest in one of Africa’s largest fintech platforms that is revolutionising digital financial services and enabling financial inclusion for millions.

Airtel Money’s growth is powered by a robust ecosystem, operating at scale and delivering an industry-leading EBITDA margin. Its outlook reflects the resilience of its model and the significant opportunity it continues to unlock across Africa.

Airtel Africa is a leading provider of telecommunications and mobile money services, with operations in 14 countries across sub-Saharan Africa.

Airtel Africa’s integrated offer provides national and international mobile voice and data services as well as mobile money services to over 183.5 million customers.

The company’s strategy is focused on delivering a great customer experience across the entire footprint and increasing digital and financial inclusion to transform lives across Africa, in line with its corporate purpose.