NAIROBI, Kenya, Oct 7 – A member of Fortune Sacco has asked the Consumer Federation of Kenya (COFEK) to intervene after money was withdrawn from his two savings accounts without his knowledge or authorisation.

David Muriithi Miano, a long-time member of the Sacco, said the money was withdrawn on May 23, 2024, despite never registering for or using the Sacco’s mobile banking service.

Miano said he reported the matter at Kimunye Police Post under OB Number 19/23/05/2024.

Two days later, he visited the Sacco’s headquarters in Kerugoya, Kirinyaga County, together with his three sons to report the withdrawals. He said he raised the matter with the Sacco’s then Operations Manager, Daniel Munyao.

According to Miano, the Sacco provided a list of mobile phone numbers to which the withdrawn money had been sent.

He later asked the Sacco to provide copies of any forms he had signed to register for its mobile banking service and explain how the withdrawals occurred.

Miano said he has not received the documents or an explanation from the Sacco.

He also reported the matter to the Sacco Societies Regulatory Authority (SASRA) on September 30, 2024, but said the issue remains unresolved.

“I believe the SACCO system ought to be impenetrable and as such my funds could not be accessed without my authorization whatsoever,” Miano said in a letter to COFEK dated October 5, 2026.

He said the withdrawals amounted to a breach of trust and wants the Sacco to compensate him for the money lost.

Miano is now seeking COFEK’s intervention to help resolve the dispute with the Sacco.