MoneyGram is an international financial services company that provides cross-border money transfer and payment services, allowing users to send and receive funds across countries through digital platforms, bank accounts, and agent locations worldwide.

It operates across multiple regions, enabling remittances for individuals and businesses.

To withdraw funds from a MoneyGram transfer, recipients must collect cash at an authorized agent location using specific identification and transfer details before funds are released.

MoneyGram Withdrawal Requirements

The withdrawal requirements include;

  • 8-digit reference number: Provided by the sender after completing the transfer.
  • Valid government-issued photo ID: Such as a national ID card or passport, which must exactly match the recipient’s name on the transfer.
  • Full personal details: Including the recipient’s name and, in some cases, address for verification purposes.

These requirements are used to confirm the recipient’s identity and ensure the secure release of funds.

Without matching identification and correct reference details, withdrawal may be delayed or denied.

Step-by-Step Process

To collect funds from a MoneyGram transfer, recipients must follow a standard cash pickup procedure at an authorized agent location.

Step 1: Obtain the reference number
Ask the sender for the 8-digit MoneyGram reference number generated after the transfer is completed.

Step 2: Locate a MoneyGram agent
Find a nearby authorized agent, such as a participating bank, SACCO, or official MoneyGram partner location.

Step 3: Visit the agent location
Go to the selected branch with your required documents and reference details.

Step 4: Complete the remittance form
Fill out the withdrawal form provided at the agent location with accurate personal information.

Step 5: Present identification and reference number
Submit your government-issued photo ID and the 8-digit reference number for verification.

Step 6: Receive funds
Once verified, the agent releases the money, typically in local currency.

Where Can the Withdrawals Be Done

MoneyGram has over 1,700 locations across Kenya where you can withdraw money.

MoneyGram transfers can be completed quickly, with funds often available within minutes after the sender initiates the transaction.

Alternative payout options include direct bank deposits, mobile wallet transfers, or debit card payments, which eliminate the need for physical cash pickup when selected by the sender.

Here is the full list of partner banks and institutions:

Banks with MoneyGram Withdrawal Locations:

  1. Equity Bank – All 350+ branches countrywide plus selected Equity agent locations
  2. Co-operative Bank – All 150+ branches countrywide
  3. KCB Bank – All branches
  4. National Bank – All branches
  5. Absa Bank – All branches
  6. Stanbic Bank – All branches
  7. Standard Chartered Bank – All branches
  8. Diamond Trust Bank (DTB) – All branches
  9. SBM Bank – All branches
  10. Sidian Bank – All branches
  11. Post Bank – All branches
  12. Paramount Bank – All branches
  13. Family Bank – All branches
  14. Consolidated Bank – All branches
  15. Ecobank – All branches
  16. ABC Bank – All branches
  17. Bank of Africa (BOA) – All branches
  18. Gulf Africa Bank – All branches
  19. Investment Mortgage Bank – All branches
  20. Kenya Development Bank CKCB – All branches
  21. Kingdom Bank – All branches
  22. KWFT Bank – All branches
  23. United Bank of Africa (UBA) – All branches

Saccos and Agent Locations

  • Co-op Kwa Jirani agents – Selected agents countrywide
  • Unaitas Sacco – Nairobi and other locations
  • Selected Saccos across Kenya

Kenya Post Office Locations:

  • Kenya Post Office – Nacico Branch and other Post Office locations

Specific Nairobi Locations:

  • Unaitas Sacco – Nairobi
  • Stanbic Bank Kenya Limited – Nairobi
  • Kenya Post Office – Nacico Branch
  • Diamond Trust Bank – Nairobi – Diamond Parklands
  • National Bank of Kenya – NSSF (Bishop Road)
  • Flex Money Transfer – Nairobi – Parklands

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How to Withdraw Money from a MoneyGram Transfer in Kenya
Photo representation of MoneyGram transfer on phone scereen. PHOTO/Grok