Responsibilities

  • Customer Follow-Up: Proactively engage with customers through phone calls, emails, and SMS to ensure timely payment of outstanding and overdue balances, while maintaining a professional and customer-focused approach.
  • Issue Resolution: Partner with internal teams to identify and resolve customer disputes or discrepancies related to invoices, ensuring swift and accurate resolutions.
  • Relationship Management: Foster and maintain strong, positive relationships with customers to support smooth collections and encourage ongoing compliance with payment terms.
  • Customer Education: Communicate payment methods, terms, and policies to customers, ensuring they understand and adhere to the company’s guidelines.
  • Reporting: Deliver regular, comprehensive updates on collection performance, payment trends, and challenges, providing actionable insights to the management team.

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Requirements

Skills & Abilities:

  • Degree or Diploma in Finance, Accounting, Business Administration, or a related field.
  • Prior experience in debt collection, customer service, or a similar role is an advantage.
  • Exceptional communication and interpersonal skills, with the ability to handle customer interactions professionally.
  • Strong organizational and time management skills to effectively handle multiple tasks and priorities.
  • Proficiency in Microsoft Office Suite (Excel, Word) and Google Workspace tools (Google Sheets, Google Docs), with a strong aptitude for working with numbers.
  • Familiarity with accounting software and tools, particularly Zoho, is a valuable asset.

Benefits

  • Competitive salary with performance incentives.
  • Fast-growing e-mobility startup environment focused on sustainability and clean mobility.
  • Hands-on exposure to finance and collections operations.
  • Career growth and learning opportunities.
  • Collaborative, innovative team culture with monthly birthday celebrations and regular team events.
  • Opportunity to work with modern financial and CRM tools.
  • A comprehensive medical cover to support your health and wellbeing.

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How to Apply

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