NCBA Group has expanded its digital offerings by launching a private motor insurance solution directly on the LOOP App.

Developed through a collaboration between NCBA Group subsidiaries LOOP DFS and NCBA Insurance, the new feature allows users to compare quotes, complete underwriting, purchase coverage, renew policies, and access documentation within a single platform.

The launch aligns with NCBA’s broader strategy to embed essential financial services into every day digital channels. By streamlining the insurance process, the initiative aims to boost national coverage rates in Kenya, where insurance penetration currently lingers around 2.4%.

“At NCBA Group, our digital transformation journey is centered on delivering solutions that make financial services simpler, faster, and more accessible,” said Stella Njung’e, Managing Director and CEO of NCBA Insurance. “By enabling customers to complete the entire private motor insurance journey within the LOOP App, we are simplifying a process that has traditionally required multiple touchpoints and significant paperwork. This solution brings together the strengths of NCBA Group’s digital and insurance capabilities to make protection more accessible, convenient, and seamless for our customers.”

Through the app, eligible LOOP users with a valid motor vehicle logbook can select from three tailored coverage tiers:

  • Third-Party Cover: Essential coverage for third-party bodily injury and property damage.
  • Standard Comprehensive Cover: Protection for third-party liabilities alongside coverage for the insured vehicle against accidents, theft, and fire.
  • Premier Comprehensive Cover: Complete standard comprehensive benefits enhanced with premium convenience features and value-added services.

With over one million app downloads, the LOOP platform continues to evolve from a standard payment and credit portal into an end-to-end financial services hub. By consolidating banking, insurance, and technology into one interface, NCBA Group reinforces its drive toward customer-centric digital innovation.