KNH launches probe after patient claims she spent Sh150,000 without medication

KNH launches probe after patient claims she spent Sh150,000 without medication

In a viral video circulating on social media, the woman expressed frustration over her experience at the facility, questioning the charges she incurred and alleging that she left without receiving the care she expected.

Kenyatta National Hospital (KNH) is under scrutiny after a patient accused the facility of failing to provide her with medical test results and medication despite spending almost Sh150,000 on treatment.

In a viral video circulating on social media, the woman expressed frustration over her experience at the facility, questioning the charges she incurred and alleging that she left without receiving the care she expected.

The woman, who says she is still battling health complications, said she was forced to buy medicines from outside the hospital and seek financial help to pay for medical tests.

She claimed that she had been referred elsewhere for tests, including a colonoscopy and an endoscopy, which she said cost her Sh45,000. She alleged that she later returned to KNH with the results, but the facility did not accept them.

She noted that she then turned to TikTok to appeal for financial assistance and received contributions that enabled her to undergo the tests. However, she alleged that she did not receive the results of several tests conducted at KNH.

“I paid in cash, but you did not give me the results. You conducted an ultrasound, for which I paid Sh1,500, and now I have paid Sh4,600, but you still haven’t given me the results. You also conducted an X-ray but did not give me the results. I’m very disappointed in you, Kenyatta National Hospital,” she said.

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She also accused the hospital of failing to provide her with medication during her stay, forcing her to purchase drugs from outside pharmacies while receiving treatment.

“Secondly, you did not treat me with your medicine. Hakuna dawa yoyote nimetibiwa Kenyatta nayo,” she said.

The patient said she had spent about two and a half weeks receiving treatment and displayed medicines she claimed to have bought outside the hospital.

She also questioned charges she said she had incurred, including Sh3,500 for a service she alleged she did not receive.

The woman further claimed that she paid Sh15,000 to have a sample taken to another laboratory for testing, questioning why the examination could not be conducted at KNH.

She also expressed frustration over a Sh50,000 bill she said she paid when leaving the hospital, claiming that the Social Health Authority (SHA) declined to cover the costs and that she was discharged without receiving the medication and test results she expected.

“Why am I paying Sh50,000 when I have SHA? I have been paying for SHA the whole year, yet I am still being forced to pay for my medical bills,” she said.

The patient also criticised the use of eCitizen for government payments, arguing that the payment system makes it difficult for patients to hold service providers accountable when they believe they have paid for services they did not receive.

She questioned why patients had to make payments through the platform while struggling to obtain the services they needed, citing a Sh1,050 payment for a temporary passport as an example.

“And then this goes to Ruto. Why did you bring this e-Citizen thing? Why?” she said.

The woman said she had decided to speak publicly because other patients, particularly women in hospital wards, might be facing similar difficulties but were unable to raise their concerns.

“Me, I will just speak out because a lot of women are in the wards. They are suffering. They can’t speak out. Maybe I have their voice,” she said.

She appealed to the media to highlight her experience and raised concerns over the state of healthcare in the country.

“I want to speak out on our healthcare system because we don’t have a country. Our health system is terrible, very much terrible,” she said.

In a statement on Sunday, October 18, 2026, KNH said it had noted the video and launched investigations to establish the facts and determine whether action was necessary.

“The Hospital takes these concerns seriously and has initiated investigations to establish the facts and determine any appropriate action,” the facility said.

While KNH did not address each allegation individually, it said the hospital was investigating the matter and remained open to discussions with the patient and her representatives.

The hospital invited the patient and her representatives to meet its management to discuss the complaints and seek a resolution.

“KNH, in the meantime, invites the patient and/or her representatives to meet with the Hospital Management team at the earliest opportunity to discuss the concerns raised and work towards an appropriate resolution,” it said.

The hospital said it remained committed to providing safe, compassionate and quality healthcare while improving its services and patients’ experiences.